StockExTrade follows strict internal security practices aimed at keeping your cryptocurrency safe, which we've detailed here. It is however, important that you also take certain precautions to ensure that you are the only person with access to your account. If someone gains access to your account, your cryptocurrency may be at risk.

Some of the most common methods that scammers may use to gain access to and perform unauthorised transactions on your account are explained below:

Account takeovers: StockExTrade relies on your email address and phone number for communication with you. If someone gains unauthorised control over these, they could potentially gain access to your StockExTrade account. It is therefore, important to make sure that you have strong security on your email and StockExTrade accounts.

Phishing: This is when you are tricked into revealing personal information, such as usernames, passwords or other sensitive information. Phishing can take many forms, for example:

Emails: You may receive an email that appears to be from StockExTrade but was actually sent by a scammer, asking you for information or leading you to a fraudulent website.

Phishing websites: These websites are set up to look like StockExTrade website, but everything entered there (like your username and password) gets recorded in order for scammers to access your actual StockExTrade account. In some cases, these websites are promoted by running adverts that look like they're taking you to the legitimate StockExTrade website.

Phone scams: Someone may call you, pretending to be from StockExTrade, asking you to provide your username, password and other information in order to access your StockExTrade account.

SMS / instant messaging scams: In this case a fraudster will send you a message purporting to be from StockExTrade and prompting you to share your username, password or other information, or to select a link.

StockExTrade will never call, email or SMS/instant message you and ask you for your password. If anyone contacts you claiming to be from StockExTrade and asks for this information, you should end communication and get in touch with us by contacting support yourself.